CUSTOMER SERVICE AND SUPPORT
We deliver high-standard quality pre- and after-sale services. Our continuous support to our clients is proof that our main priority is customer satisfaction. We go above and beyond expectations to provide excellent customer service.
- Conduct meetings to identify clients’ requirements.
- Answer technical questions.
- Provide initial estimates for the project, site survey, system sizing and component selection.
- Prepare suitable designs of maximum efficiency for each proposal.
- Ensure that products are handed to customers with support.
- Offer free one-year preventive maintenance with the installation.
- Handle warranty claims fast and conveniently.
- Provide product manuals and installation guides to customers.
Please take a moment to fill out the Customer Satisfaction Survey or Customer Complaint form below and kindly return to :
The purpose of these surveys is to get feedback from you, our customers, so that we may provide you with the highest-quality service.
Customer Claim Form
Customer Satisfaction SurveyDownload Here