Customer Service Support - Philadelphia Solar

Customer Service and Support

We are committed to deliver high standard quality services through offering pre and after sales services, our continuous support to our clients ensures that our main priority is customer satisfaction, we go above and beyond expectations to provide excellent customer service.

Presales Service

  • Conduct meetings to identify our client’s requirements.
  • Answer technical questions concerning electrical and mechanical characteristics.
  • Provide project initial estimates, site survey, system sizing and component selection.
  • Preparing suitable designs of maximum efficiency for each proposal.

After Sales Service

  • Ensuring that products are handled to customers with support.
  • Offering free one year preventative maintenance with the installation.
  • Fast and convenient handling of warranty claims.
  • Providing product manuals and installation guides to customers.

Please take a moment to fill out the Customer Satisfaction Survey or Customer Complaint form below and kindly return to cs@philadelphia-solar.com, the purpose of these surveys is to get feedback from you, our customers, so that we may provide you with the highest quality service.