Customer Service Support - Philadelphia Solar

Customer Service and Support

We deliver high-standard quality pre- and after-sale services. Our continuous support to our clients is proof that our main priority is customer satisfaction. We go above and beyond expectations to provide excellent customer service.

Pre-sale Services

  • Conduct meetings to identify clients' requirements.
  • Answer technical questions.
  • Provide initial estimates for the project, site survey, system sizing and component selection.
  • Prepare suitable designs of maximum efficiency for each proposal.

After-Sale Services

  • Ensure that products are handed to customers with support.
  • Offer free one-year preventive maintenance with the installation.
  • Handle warranty claims fast and conveniently.
  • Provide product manuals and installation guides to customers.

Please take a moment to fill out the Customer Satisfaction Survey or Customer Complaint form below and kindly return to cs@philadelphia-solar.com, the purpose of these surveys is to get feedback from you, our customers, so that we may provide you with the highest-quality service.